Shipping policy

VAZVA Shipping Policy

Last updated: 5 November 2026

Destinations, shipping charges and free delivery

The general rates below do not apply to surfboards in the SURFING collection, which have the special transport charges described below.

We ship to Spain, Portugal and the European destinations enabled in our store. Available delivery methods and the total shipping charge for your address and order are displayed before you confirm and pay.

These are the transport charges payable to VAZVA, including applicable taxes. Free shipping thresholds apply to the order amount after discounts and before shipping charges. Free shipping is applied automatically to eligible orders.

Availability depends on the country, postcode and products in your basket. Please contact us before ordering to Ceuta, Melilla or any destination without a delivery option at checkout. Bulky products or special destinations may have specific conditions, disclosed before payment.

Special surfboard transport · SURFING

Home delivery of surfboards from the SURFING collection carries a fixed transport charge of €30 within Spain, including the Balearic and Canary Islands, or €60 to Portugal and other enabled European destinations.

Surfboards are excluded from the general shipping rates and minimum-purchase free shipping promotions. This special transport charge applies even when the order exceeds €100, and is displayed before you confirm and pay.

Free collection in store · Orzán, A Coruña

You can choose free in-store collection (€0) for all our physical products, including surfboards, when this option is available for your order at checkout. There is no minimum purchase amount.

VAZVA Orzán · A Coruña
Avda. Pedro Barrié de la Maza 14
15003 A Coruña, Spain

Orders are usually ready for collection in 24 hours. Select in-store collection at checkout. We will notify you when your order is ready: please wait for this notification before visiting and bring your order confirmation or number so we can identify your purchase. Availability depends on stock that can be prepared at this store. Home-delivery transport charges do not apply when you choose free in-store collection.

Processing and delivery times

Orders are normally prepared within 1–2 business days after payment confirmation, excluding weekends and public holidays. Preorders and products with a special dispatch date follow the timeframe stated on the product page before purchase.

Indicative transit times after dispatch are 1–2 business days for mainland Spain, 2–5 for the Balearic and Canary Islands, 2–7 for Portugal and 3–10 for other European destinations, depending on the method and destination. Islands, remote areas and customs clearance may take longer. Please check the estimate shown for your order.

Sales campaigns or carrier incidents may cause delays. Contact us if your order exceeds its expected timeframe so we can investigate and provide a solution. These estimates do not limit your consumer rights.

Destinations with customs formalities

Shipments to the Canary Islands or European destinations outside the EU customs or fiscal territory may incur import taxes, duties or clearance charges imposed by the relevant authorities or operator. Free shipping covers transport and does not waive these charges. Review the information shown for your destination before ordering and contact us with any questions about applicable costs.

Confirmation and tracking

We will email your order confirmation after purchase and send shipping and tracking information when your order is dispatched. Tracking may take 24–48 hours to update. Please also check your spam folder.

Delivery details and shipping issues

Please check your address, postcode and contact details. Contact us promptly with your order number if anything is incorrect; we will check whether it can still be corrected before dispatch.

If your parcel is damaged, an item is missing or tracking shows a delivery you have not received, contact VAZVA. Keep the packaging and photographs where possible to help identify the problem. VAZVA will handle the carrier claim and the appropriate solution without limiting your statutory rights.

Gift cards

Digital gift cards are delivered by email and carry no transport charge.

Cancellations, exchanges and returns

Please see our refund, returns and cancellation policy. Outbound delivery charges and return shipping charges are separate; refunds follow that policy and your statutory rights.

Contact

Email atencionalcliente@vazva.com with your order number or call +34 981 91 48 38.