Once you complete your purchase, you will receive an order confirmation email. If you cannot find it, check your spam folder. If it is still missing, contact us before placing the order again so we can check it.

Let us know as soon as possible and include your order number. We will check whether we can still correct the details or stop dispatch. If it has already been shipped, we will explain how to arrange a return. For cancellations, you can also email info@vazva.com.

The payment methods available for your country and order are displayed at checkout. If you choose an instalment plan, review the provider’s terms and any costs before confirming.

Enter your code in the discount field at checkout and check that it has been applied to your order summary before confirming. Each promotion has its own terms.

We ship to Spain, Portugal and the European destinations enabled in our store. Standard rates are: mainland Spain, €4.95; Balearic and Canary Islands, €10; Portugal, €4.95; France, Germany, Belgium, the Netherlands, Luxembourg, Italy and Austria, €9.95; other enabled European destinations, €14.95. Availability and the final charge are shown before payment. See our shipping policy for destinations or products with special conditions.

Under our standard rates, shipping is free for orders of €100 or more to Spain, Portugal and other enabled European destinations. The threshold is calculated after discounts and before shipping. Surfboards are excluded. Free shipping does not cover any customs charges.

Orders are normally prepared within 1–2 business days after payment confirmation. Transit then usually takes 1–2 business days for mainland Spain, 2–5 for the Balearic and Canary Islands, 2–7 for Portugal and 3–10 for other European destinations. These are estimates: sales campaigns, customs or remote locations may add time. Preorders follow the date stated on the product page.

Yes, when this option is available for your order at checkout. Collection is free with no minimum purchase, including for surfboards. Find us at Avda. Pedro Barrié de la Maza 14, 15003 A Coruña. The expected preparation time is 24 hours: wait for your ready-for-collection notification and bring your confirmation or order number.

Once your order leaves the store, you will receive an email with a tracking number or link. Tracking may take 24–48 hours to update. Contact us if the expected delivery time has passed or tracking shows a delivery you have not received.

Yes. Shipping for boards in the SURFING collection costs €30 within Spain, including the Balearic and Canary Islands, and €60 to Portugal and other enabled European destinations. Minimum-purchase free shipping does not apply. You can choose free in-store collection when available.

Contact us with your order number and a description of what happened. Keep the packaging and photographs of the parcel and product where possible. We will investigate and arrange the appropriate solution.

Our commercial returns period is 30 calendar days from delivery, with items in their original condition and showing no signs of use. This extension does not reduce your statutory 14-day right of withdrawal or your rights relating to faulty products. Read the full conditions in our exchanges and returns policy.

Contact customer service with your order number, the item and the size you need. We will arrange collection or return shipping and confirm availability. The first exchange is free under our policy, and replacement sizes are subject to stock.

Contact us first for instructions and to arrange collection or drop-off. Pack the item securely; we recommend keeping and reusing the original packaging. For orders in Spain, we arrange collection without a label. For the rest of Europe, we will email you a return label.

The usual timeframe is 2–5 business days after your return reaches our warehouse, using your original payment method. Statutory withdrawal follows the specific timeframes and conditions in our refund policy, including the treatment of standard delivery charges. These usual timeframes do not reduce your statutory rights.

Contact us with your order number and details of the problem, including photographs if helpful. We will review the case and explain how to resolve it. Commercial returns conditions do not limit your statutory guarantee.

Check the measurements, fit and information available on each product page. If you are between sizes, contact us with the name of the item and your questions. We will help you choose.

Always follow the care label on each item: different fabrics and finishes may need different treatment. Looking after what you already own is part of how we think about clothing.

Available information is listed on each product page and on the labels. If you are looking for a specific detail and cannot find it, contact us before buying.

It is where we share our approach to turning awareness into action: beach clean-ups, workshops, marine litter recycling and community activities. Explore the project at REGENERATION.

Visit REGENERATION and use the form to tell us you would like to get involved. You can also contact us to suggest a collaboration. More action, fewer words.

Email atencionalcliente@vazva.com or call +34 981 91 48 38. If your question concerns a purchase, include your order number so we can help.